Warranty

Replacement parts

The 10-year warranty on our HiLo desk frame is fair to both us and our customers. If the frame is not working because of a defect, then we should cover the costs. If the desk is damaged by the user, then they should cover the costs.

Covered by the warranty:

  • The frame itself, including the electric motors, control box, and switch. Basically, everything that comes in the box.
  • Performance according to published specifications.
  • Defective materials or workmanship in frame or desktop.
  • Defects affecting the operation of the frame and height adjusting mechanisms.

Not covered by the warranty:

  • Normal wear and tear of the desktop or paint finish.
  • Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with or authorised by Fully.
  • Any product that has been damaged by or subjected to misuse, abnormal handling or impact.
  • Improper assembly or disassembly.
  • Any modifications to electronic components.

Guidelines:

  • The HiLo warranty period begins the day the product is delivered to the customer.
  • This warranty is valid for the original purchaser of the product.
  • We will repair or replace, free of charge, any parts necessary to correct defects in materials or workmanship.
  • We will make an honest assessment when diagnosing the issue.
  • When we are in doubt, we will err on the side of the customer.